fg66's Privacy Policy

1. Introduction and Applicability

fg66 is an online gaming and betting platform that provides casino games, sports betting, and live casino services for Bangladeshi users. This privacy policy ("Policy") applies to all fg66 users — those who visit the website, open an account, or use any service.

Our Terms and Conditions and this privacy policy complement each other. By using the site, you are considered to have accepted the terms of this policy. You must be 21 years of age or older.

2. Scope of Information Collection

2.1 Registration and Account Information

When opening an account at fg66, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Preferred currency and language settings
• Username and password created by the user (passwords are stored in encrypted form)

2.2 Payment Information

During deposit and withdrawal processes, we collect mobile wallet numbers — such as bKash, Nagad, Rocket, or Upay numbers. All financial transactions are completed through third-party payment processors, and their own security policies apply.

2.3 Device and Browsing Information

While using the site, IP address, device type, operating system, browser information, and logs of how long you spent on the site are collected automatically. This information is used to improve service quality and ensure security.

2.4 Cookies and Tracking

fg66 uses cookies to keep login sessions active, remember user preferences, and analyse which parts of the site are used most. Cookies can be managed from browser settings, however disabling certain cookies may limit some site features.

3. Purpose of Using Information

Information collected from you is used only for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Preventing fraud and ensuring account security
• Resolving inquiries by the customer support team
• Improving site performance and user experience
• Meeting legal obligations

fg66 never sells or rents your personal information to third parties.

4. Data Storage and Security Measures

4.1 Technical Security

fg66 uses SSL (Secure Sockets Layer) encryption technology for all data transmission. Passwords are never stored directly — only encrypted hashes are kept. Firewall and access control measures are maintained at the server level.

4.2 Retention Period

All information is retained while the account is active. Even after an account is closed, some information may be kept for a specified period for legal purposes. Unnecessary information is securely deleted after the set period.

4.3 Staff Access

Only authorised staff can view user information when required for specific work purposes. All staff operate under confidentiality agreements and strict policies against misuse of information are in effect.

5. Sharing Information with Third Parties

In certain specific situations, fg66 may share limited information with third parties:

• Payment Processors: Necessary information is shared with mobile wallet service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Game Providers: Play history and session information may be shared with game studios such as Pragmatic Play, Evolution, and PG Soft for game operation purposes.
• Technology Partners: Cloud hosting and analytics service providers are given limited information access for site operation.
• Legal Requirements: Information may be provided in response to valid requests from government or legal authorities.

Third parties with whom information is shared may only use that information for the agreed contractual purpose and may not use it for anything else.

6. User Rights

As an fg66 user, you have the following rights:

6.1 Right to Access Information

You may request to view what personal information is stored in your account. If you contact the support team, the information will be provided within a reasonable time.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. General information can be updated directly from account settings; for special cases, contact the support team by following the guidance in the Frequently Asked Questions.

6.3 Right to Close Your Account

You may request to close your account at any time. After account closure, personal information will be destroyed except where required by law.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or emails, you can stop them from account settings or through the support team.

7. Protection of Minors' Information

fg66 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at registration. If a minor's information is collected, it will be deleted immediately and the associated account will be closed.

The Responsible Gaming Guidelines contain further details on age verification and protection of minors.

8. Steps in Case of a Data Breach

If a data breach occurs, fg66 will notify affected users as quickly as possible. As immediate measures:

• The likely source of the breach will be identified and stopped
• Affected accounts will be temporarily secured
• Users will be advised to change their passwords
• Relevant authorities will be informed where applicable

9. Cookie Policy Details

9.1 Essential Cookies

These cookies are essential for the basic functioning of the site — maintaining login sessions, storing security tokens, and temporarily holding form data. Without them, the site does not work properly.

9.2 Performance Cookies

Performance cookies are used to analyse which pages of the site are visited most, how long they take to load, and where errors are occurring. The data is aggregated and not suitable for identifying individuals.

9.3 Preference Cookies

These cookies are used to remember language settings, display preferences, and other personalised settings. If a user disables them, preferences will need to be set again at each login.

10. International Data Transfers

fg66's servers and partners may be located outside Bangladesh. Where data is transferred in such cases, we ensure that adequate data protection measures are in place at the destination. Your information remains secure through contractual safeguards.

11. Changes to the Policy

fg66 may update this privacy policy from time to time. For significant changes, a notice will be sent to the registered email and a clear announcement will be posted on the site. Continued use of the site after changes will be considered acceptance of the new policy.

12. Contact

If you have any questions about this privacy policy or wish to make a request regarding your personal information, please contact our support team:

• 24/7 Live Chat: directly from any page on the site
• Email: [email protected]

Our support team provides service in both Bengali and English.